Track OrderAnswers for customers in the United States, Canada and worldwide. Need a person? Use the live chat on this page or email [email protected] and our team will reply as soon as possible.
Quick facts: prices in US dollars (Canadian customers can shop in CAD) · free standard shipping in the US on eligible orders of $60 or more (subject to checkout eligibility) · every item is personalized and made to order.
Ordering and personalization
How do I personalize my order?
Pick a product, fill in the personalization fields (names, dates, message) and upload a photo if the item uses one. Please check spelling carefully, because we produce exactly what you enter.
What makes a good photo?
A sharp original photo from your camera roll, taken in good light, with faces clearly visible. Screenshots and photos shared through social apps often print blurry.
Can I email my photo after I order?
Yes. Email it to [email protected] with your order number.
Can I change my order?
Email or chat with us right away. We can usually update text or photos before production starts.
Do you do bulk or corporate orders?
Yes. Tell us the product, quantity and in-hands date and we’ll send a quote.
Shipping
How long will it take?
Each order is made after you place it. Production takes about 7 to 8 days, then shipping takes about 4 to 6 days. The product page shows your estimated delivery date.
Do you ship to Canada?
Yes. Canadian customers can view prices and pay in CAD. Shipping options and costs are shown at checkout.
Do you ship to other countries?
Yes, to most countries worldwide. Enter the address at checkout to see the options and cost.
How can I track my package?
We email you a tracking link as soon as your order ships.
When should I order for the holidays?
Order as early as you can for Thanksgiving, Hanukkah and Christmas. Every item is made to order, so check the estimated delivery date on the product page before you buy.
Payment
What payment methods do you accept?
Major credit and debit cards through our secure checkout.
Which currency will I be charged in?
US dollars by default, or Canadian dollars if you shop in CAD.
Returns
Can I return a personalized item?
Because each item is custom-made for you, we don’t accept change-of-mind returns.
My order arrived damaged or wrong.
Email photos of the item and packaging with your order number as soon as it arrives, and we’ll arrange a replacement or refund.
About us
Who is Printshop4me?
Printshop4me.com is operated by PRINTSHOP4ME LLC, a Wyoming company, and is part of the Printshop4me group of personalized gift stores.
More help: Personalized Gifts Glossary
Explore our 51 USA and Canada Help Articles
Find individual answers about ordering, artwork, delivery, billing, returns and the Printshop4me family. Select a topic below for the full explanation. Exact options and estimates are confirmed on the product page and at checkout.
Ordering, names and artwork
- Are personalized toys and children’s gifts suitable for every age?
- Are prices shown in local currency and do they include tax?
- Can I add a scannable music or video code to a custom gift?
- Can I buy just one personalized gift or is there a minimum quantity?
- Can I cancel a made-to-order gift after I pay?
- Can I change the name, message or photograph after ordering?
- Can I collect my personalized gift order instead of having it delivered?
- Can I get same-day or express delivery for a personalized gift?
- Can I order personalized gifts for delivery to my city or neighbourhood?
- Can I provide my gift photo after paying for the order?
- Can I receive a tax invoice for a personalized gift order?
- Can I send a personalized gift to another person’s address?
- Can I update the delivery address after placing my gift order?
- Can I upload my company logo or another person’s artwork?
- Can I use instalments such as Afterpay, Klarna or Tabby?
- Can my custom gift include Arabic, accented letters or more than one language?
- Can personalized gifts be delivered to rural addresses abroad?
- Can personalized or personalized items be returned?
- Can you organise personalized gifts for an event with different names on each item?
- How can I qualify for free shipping on customised gifts?
- How can I upload my own photo from a mobile phone?
- How do I choose the right text size and artwork layout on a custom gift?
- How do I clean and care for a custom printed or engraved gift?
- How do I contact the correct customer support team for my gift order?
- How do I get a bulk order or corporate gift quotation?
- How do I personalize or personalise a gift online?
- How do I track my personalized gift order after checkout?
- How long does it take to receive a custom-made gift?
- Is Free Design Help Available for Personalized Gifts in the USA?
- What if a custom gift has a spelling mistake?
- What is included in a personalized gift box or set?
- What is the difference between engraved, printed and sublimated gifts?
- What personalized gifts are good for mums, dads, grandparents, teachers or new babies?
- What photo resolution and quality do I need for a personalized gift?
- When should I order personalized gifts for Christmas or other holidays?
- Where are the photos I upload for a personalized gift stored?
- Will I have to pay customs duties or import tax on my gift?
- Will I see a design proof before my custom order is produced?
Delivery and shipping
- Are all the Printshop4me and PersonalizedGift websites connected?
- Can I send a custom-made present to a neighbouring country?
- Do you deliver custom gifts to regional, rural or remote addresses?
- My tracking shows delivered but I have not received the parcel. What should I do?
- Which countries do you ship personalized gifts to?
Payments, prices and invoices
Returns, problems and privacy
- Do I need an account to order custom gifts online?
- How does the personalized gift store handle customer privacy and cookies?
- What happens if my personalized gift arrives damaged or incorrect?
- Why does the printed gift colour look different from my phone or laptop?
About the company and gift selection
In-depth buying guide: How to Order Personalized Gifts Online in the USA and Canada — a step-by-step resource on choosing a gift, preparing photographs, checking inscriptions and planning delivery.
Shop with Printshop4me worldwide: five official regional stores
Ordering for someone in another country? Choose the regional online store closest to the recipient’s location. Pricing, currencies, production, dispatch, free-shipping thresholds and payment options can differ across websites, even within the Printshop4me family.
- Printshop4me USA and Canada — customer Help Centre
- Printshop4me UAE and GCC — customer Help Centre
- Printshop4me Australia and New Zealand — customer Help Centre
- PersonalizedGifts.au — Australia and New Zealand — customer Help Centre
- PersonalizedGift.ae — Dubai and UAE — customer Help Centre
For terminology, browse our Personalized Gifts Glossary. For order-specific instructions, use the contact information displayed on the exact website where you made your purchase.